A The Relationship Between Nurse Support and Family Satisfaction in Hospitals

Abstract

Background: Nursing care in hospitals not only focuses on patients but also involves patients’ families as an important support system. Nurse support, which includes informational, emotional, comfort, and assurance aspects, plays a significant role in enhancing family satisfaction. A preliminary study at Dr. M. Hatta Brain Hospital, Bukittinggi, indicated that nurse support had not been optimally provided. This study aimed to examine the relationship between nurse support and family satisfaction in the hospital in 2025. Methods: This study employed a descriptive correlational design with a cross-sectional approach. A total of 101 patients’ family members were selected as respondents using an accidental sampling technique. Data were collected using questionnaires that had been tested for validity and reliability and were analyzed using the Chi-square test. Results:  The results showed a significant relationship between nurse support and family satisfaction (p < 0.001; OR = 6.963). Conclusion: Families who perceived nurse support as good were 6.9 times more likely to be satisfied compared to those who perceived nurse support as poor. Improving nurse support is essential to enhance family satisfaction.